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Having greater access to consolidated data allows Charlotte Water to better prepare for droughts, usage surges, changes in water pressure and temperature, etc. It also will help us to spot leaks in the infrastructure more quickly and expedite repairs. This data will also allow Charlotte Water to anticipate and identify leaks and issues on our end, giving us needed information to better serve customers. We can reallocate resources away from driving meter routes and instead focus on meeting the needs of our customers.
Set Up Recurring Payments
On March 13, 2020, Charlotte Water removed late fees on water bills, and customer shutoffs for non-payment were discontinued. Beginning 2021, Charlotte Water campaigned to inform customers that normal billing operations would resume in October 2021. One such financial assistance program was the Low-Income Household Water Assistance Program (LIHWAP). This federal program was designed specifically for customers who were in danger of having their water service disconnected due to outstanding balances. CLTWater was the only utility in the state to auto-match customers with LIHWAP financial assistance. Customers who do not qualify for financial aid can resolve their accounts through payment arrangements.
Solid Waste Services Announces 2023 Summer Holiday Schedule - charlottenc.gov
Solid Waste Services Announces 2023 Summer Holiday Schedule.
Posted: Fri, 26 May 2023 07:00:00 GMT [source]
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Piedmont Natural Gas serves the entire state of North Carolina, as well as South Carolina and Tennessee. Piedmont has been around for over 60 years, and has dedicated itself to working towards clean, renewable energy. They are actively involved in giving back to the communities they serve, and even have programs to assist customers who have trouble paying their gas bills. If you’re changing your address within Charlotte and already have an account with Piedmont, you can easily move your service online here.
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Using this method, you can't set up recurring payments or see payment history. “We will update you once your water service is restored,” utility officials said on Twitter. Assistant City Manager Brent Cagle told City Council members Monday night that the city is encouraging people to set up payment plans. Keep an eye on the city website for more information as the project continues.
This is one of several projects that the city is working on to update our infrastructure and support our continued growth. Charlotte continues to prove itself as an up-and-coming city that continues to grow as people see our incredible city. As CLTWater slowly moves back to normal operations, assistance is still available for customers in need of financial help during this time. Visit CharlotteWater.org, or call 311, and get connected to a variety of resources.
Pandemic Assistance
Two outages scheduled to last 6 to 8 hours are planned for Thursday, officials said. CLTWater uses a nationally-recognized rate consultant to evaluate and audit our rate model. This complex model uses many variables, such as regulatory, personnel, industry costs, etc., to create a ten-year projection. Enter your username and any email address linked to your account. Applicants who do not have direct access to water and/or sewer mains may qualify for one of our Extension Programs(PDF, 69KB) . Find answers to frequently asked questions related to the online portal and paying in person.
Water – City of Charlotte
They work with you to get your water set up at new residences, old residences, and even businesses. Whether you’re a new resident of Charlotte or an old one, you can start, stop, or transfer your water service all online. Charlotte residents are charged based on a volumetric rate, plus fixed and availability fees. Charlotte residents pay an average of $68.06 per month for water, plus sewer fees. One of the biggest burdens of moving is transferring or opening new utility accounts.
It will be up to residents to determine the source of their higher bills but the extra data will help people to identify problems earlier. “Charlotte Water isn’t changing how we measure water, just how we are reading your meter. With the new year, there are a few notable changes coming to Charlotte Water (CLTWater). CLTWater has slowly been returning to pre-Covid billing operations, and some of these processes have already been implemented.
How to pay your City of Charlotte water bill
Beginning January 2023, customers can expect disconnection and reconnection fees ($17 each) to resume. Also in January, late fees, which are 1.5% of past-due charges, will begin and will appear on February bills. Service requires a charge for a technician to connect water quality protection equipment and activate hydrant for rental and turn off after two days. Additionally, water consumption will be billed at the current commercial (non-residential) water rate. That requires us to operate as good water stewards and as a business operation that does not make a profit, but also can not legally operate at a loss. As the community’s supplier of water, now more than ever, Charlotte Water’s service to the community is critical to the health and well-being of residents.
If it is an empty pool, consider filling it up halfway on one 30 day bill cycle and then fill the last half during the next billing cycle. Check past bills to calculate typical water use and how much it would cost to fill or refill the pool. To learn more about the different industrial and commercial rates, view these one-pagers below. To learn more about the 2024 rates and fees, visit our webpage. HomeServe is an independent company separate from Charlotte Water based in Norwalk, CT. Charlotte Water has partnered with HomeServe USA to offer an optional solution to eliminate the high cost and stress of unexpected repairs to water and sewer lines.
As of March 18, 2022, residential customer accounts with outstanding balances have dropped to 2,476 from an estimated 16,200 outstanding accounts in October 2021. This successful return to pre-COVID operations highlights Charlotte Water’s commitment to connecting families to available financial assistance to help them with their water bills. The Charlotte water utility is set up by the City of Charlotte.
As you can see in the second graph, water usage drops off in the middle of the night when most people are asleep. When water usage is still high during these periods, that indicates a leak. If you already have a Duke Energy account and just need to transfer service to a new location in Charlotte, it’s easy! You will need the same information as when you set up your account, plus your date of birth and spouse or roommate information. Once you have contacted the City of Charlotte to start your water, you should receive service within 24 to 48 hours. Once you’ve switched on the water and power, be sure to schedule your movers.
He says before the pandemic, Charlotte Water disconnected some 3,000 customers each month. Cagle estimates it will take the city roughly six months to get back to that level. Currently, these advanced water meters are only used for a few commercial clients. Charlotte-Douglas International Airport, Bank of America Stadium, Frito-Lay, Lance, and SouthPark Mall all use the new advanced water meters.
To achieve this, each year, Charlotte Water systematically evaluates its existing infrastructure, upcoming capital needs (such as capacity), and other industry and economic variables. Potential adjustments are presented to the City Council, explaining how each dollar will be used and where it will go. If City Council approves, the new rates typically go into effect in July of that year. “FY,” or fiscal year, is identified as July of the current year into June of the following year.
Industrial Fees are different than regular customer sewer rates because industries usually have different/stronger compositions of certain chemicals. Treatment plants are designed and regulated for domestic (residential) strength wastewater. A large part of rates are used towards investing and funding Charlotte Water’s Capital Improvement Projects (CIP).
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